Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information/data that personally/financially/legally identifies you or could be used to personally/financially/legally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
Contact data (such as your email address and phone number); Financial data (such as your PAN, GST, IEC, LEI etc);. The information collected from you by the Company may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to: passwords; financial information such as credit and debit card details or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; information received by body corporate under lawful contract or otherwise; visitor details as provided at the time of registration or thereafter; and Call data records Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.
The Company uses the collected data/information for various purposes including, inter alia, the following:
You have the right to rectify/ask us to erase or not to process your personal information. If you wish to exercise this right, please drop us a mail at info[at]mnscredit[dot]com.
The Company will also retain Usage Data for internal analysis purposes with or without the involvement of a third party. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods
Publishing such information on the Website, contacting Users for offering new services, contacting Users for taking service feedback, analyzing software usage patterns for improving service design and utility. Analyzing anonymized information for academic and administrative use. You hereby consent to such use of such information by the Company for purposes stated herein.
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on your profile information page on the Website or by contacting us at info[at]mnscredit[dot]com. Good faith efforts may be made to update requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or the Company has reasonable grounds to believe that the information provided by you is untrue, inaccurate, out of date or incomplete, the Company may, at its sole discretion, discontinue the provision of the Services to you. However the Company does not promise to update such information provided by you over email. For confirmation, you shall have to contact respective departments of the Company.
The Company may require the User to pay with a credit card, debit card, net banking or other online payment mechanisms for Services for which an amount(s) is/are payable. The Company will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process offered by a third party payment gateway. User’s credit card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same. This is to inform that the Company may not store credit card / debit card/ bank account numbers at its portals; however such information is required by third party payment gateway service provider. In case of any issue of usage or misuse of such information, technical issue or issue any other form at third party payment gateway, the Company shall NOT be responsible for any claim or consequences arising therefrom including fraud perpetuated by any third party.
The Company has implemented known practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, the Company or its associates shall not be held liable for any loss whatsoever incurred by the User.
To the extent necessary to provide Users with the Services, the Company may provide their personal information to third party contractors who work on behalf of or with the Company to provide Users with such Services, to help communicate with Users or to maintain the Websites. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. However in such cases, these third party companies are required to take prior permission from us with due justification.
Your Personal/financial data/Information is maintained by the Company in electronic form on its or its employees and associates equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of the Company business.
It is important for you to protect against unauthorized access to your password, your computer and your mobile phone or device. Be sure to log off from the Website and mobile app when your work is finished. The Company and its associates do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify the Company by sending an email to info[at]mnscredit[dot]com. You shall be liable to indemnify the Company, its employees and associates due to any loss suffered by them due to such unauthorized use of your account and password.
Notwithstanding the above, the Company is not responsible for the confidentiality, security or distribution of your personal information by us, our associates and third parties outside the scope of our agreement with such associates and third parties. Further, the Company and its associates shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company and its associates including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
The Company strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Company Websites and Services are not intended for use by minors, the Company respects the privacy of minors who may inadvertently use the internet or the mobile application.
If you have any grievance with respect to our use of your information, you may mail such grievance to info[at]mnscredit[dot]com.
Effective Date: 27-02-2024